Contracting entity
Name and Addresses
Official name: Enova SF
Postal address: Brattørkaia 17A
Town: Trondheim
Postal code: 7010
Country: Norway
Contact person: Bjørn H. Aunøien
E-mail: bjorn.hakon.aunoien@enova.no
Telephone: +47 73190430
Internet address(es):
Main address: https://www.enova.no/
Buyer address: https://eu.eu-supply.com/ctm/Company/CompanyInformation/Index/255658
Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=309663&B=KGVLIGHT
Additional information can be obtained from the abovementioned addressTenders or requests to participate must be submitted electronically via: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=309663&B=KGVLIGHT
Tenders or requests to participate must be submitted to the abovementioned address
Main Activity
ECONOMIC AND FINANCIAL AFFAIRS
Title
Service provider Enova SF’s response service.
Reference number: SID 21/5843
Object
Main CPV code
71314300 - Energy-efficiency consultancy services
Type of Contract
SERVICES
Short description
The purpose of the procurement is for Enova to enter into a contract with a tenderer that will undertake the operation of Enova's response service ('the Response Service') on behalf of Enova. The assignment includes guidelines on Enova’s support offer and the Energy Labelling Scheme, as well as general consulting on topics in Enova’s work areas. The service performance is connected to inbound and outgoing telephone enquiries, email and internet enquiries (chat and social media). Whilst carrying out the assignment, the tenderer will serve inbound and outbound enquiries for Enova with set requirements for customer statistics, including response time and customer satisfaction. The tenderer will be obliged to operate Enova’s response service in such a manner that the activity contributes to the fulfilment of Enova’s objectives. The current contract period expires on 31.12.2021. The tenderer will be expected to be operative on 1 January 2022 at the latest.
Information about lots
This contract is divided into lots: No
Description of the procurement
The purpose of the procurement is for Enova to enter into a contract with a tenderer that will undertake the operation of Enova's response service ('the Response Service') on behalf of Enova. The assignment includes guidelines on Enova’s support offer and the Energy Labelling Scheme, as well as general consulting on topics in Enova’s work areas. The service performance is connected to inbound and outgoing telephone enquiries, email and internet enquiries (chat and social media). Whilst carrying out the assignment, the tenderer will serve inbound and outbound enquiries for Enova with set requirements for customer statistics, including response time and customer satisfaction. The tenderer will be obliged to operate Enova’s response service in such a manner that the activity contributes to the fulfilment of Enova’s objectives. The current contract period expires on 31.12.2021. The tenderer will be expected to be operative on 1 January 2022 at the latest.
Duration of the contract, framework agreement or dynamic purchasing system
12
Procedure
Time limit for receipt of tenders or requests to participate
Date: 2021-09-29
Local time: 13:00
Languages in which tenders or requests to participate may be submitted
NO
